Return Policy

You can send Items back to us for a full refund or exchange within 14 days from the date your order was received. For damaged or faulty goods you have a maximum of 30 days from when it was received to identify and tell us about them.

You pay the cost of returning items that do not suit your requirements (don’t fit, not suitable, wrong item selected, incorrect size, or not the same as on the website). For incorrectly despatched, damaged or faulty items please let us know in advance of return and we’ll send you a pre-paid shipping label.

For hygiene reasons, we cannot accept returns of underwear or swimwear items unless faulty or an incorrect size or style is sent if the hygiene sticker has been removed and if they are not in their original packaging with labels intact.

If an exchange is requested you pay the cost of returning the item and we’ll send the exchange item free of charge. If the exchange item requested is no longer in stock we’ll make a refund including the original shipping charge. 

Please pack your items securely in suitable packaging material (packages/packets may be rejected if they are returned damaged due to unsecure packaging). All items within the package should be returned in their original packaging with labels/tags intact - except for items where packaging or labels were not provided.

Make a copy of your original packing receipt highlighting items being returned or exchanged and put it inside your return package/packet. Alternatively insert a note giving full details of: name on your account; order number; items from given order being returned; address for any exchanges to be sent and relevant refund/exchange instructions. Packages/packets may be delayed or rejected/not processed if the received package/packet cannot be identified by details provided within the package/packet.

Our returns department will inspect all goods on return and all refund/exchange requests will be processed within 7 working days of receipt of your returned package/packet.

Please retain a valid receipt, including tracking number, in case any parcels are lost in transit. Any non-delivery cases will not be valid without this receipt. It is your responsibility to open a claim with your selected courier for any packages/packets lost in transit.

 

Return address :

Black Betty Ltd
PO Box 74020
77 East Road
LONDON
N1P 3AH